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Verio understands that your network is your company's lifeline. When you need an immediate response, you can count on our dedicated server support team to be there. We have redefined the industry standard for customer service by engineering our dedicated server support functions to guarantee your 100% satisfaction. You get direct access to our certified engineering team 24x7x365 – with no queue or level 1 ticket-takers.
By choosing one of our two support services programs, our dedicated server support team will act as your own technical advisor – one that you can reach day or night via phone, email or live chat to handle everything from billing questions, to booting remote machines, to trouble ticket management. Learn more about our two dedicated server support programs below.
Dedicated Server Support Programs
Both of our comprehensive support services programs include provisioning, monitoring, dedicated support personnel and Service Level Agreements (SLAs).
- Essential Support Service
This fundamental package of dedicated server support services keeps you online, all the time. It includes certified engineering telephone support 24/7, online account information and your own Provisioning Project Manager.
- Enterprise Support Service
This premier dedicated server support plan is designed for customers who have very specialized needs or would like to fully outsource their entire system's management. It builds on the Enhanced Support program by adding a Technical Account Manager who oversees the validity of the system's infrastructure and server and is the customer's primary technical contact.
To learn more about our dedicated server support programs, please contact us today.
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