Enterprise Customer Care

Signature Support

NTT America is the winner of many awards for its customer service, and prides itself on the outstanding level of customer care it offers as standard in all its products. This includes:

  • NTT America's premier data centers are engineered with carrier-class uninterruptable and back up power, advanced humidity and cooling controls and around the clock monitoring
  • The Customer Engineering Center (CEC) constantly monitors both the data center systems and the customer's IT infrastructure. When an issue is detected, notifications are immediately sent and remedial action taken. When dealing with the CEC, customers talk directly to a certified engineer thereby expediting resolution. A full Situation Incident Report is delivered to the customer after resolution of any problems.
  • The NTT America Customer Portal provides real-time statistics, billing information and detailed documentation of all services.

Specialized Support

Some customer solutions or situations need extra peace of mind. To address, this NTT America offers three additional levels of customer care and support services that provide such things as a single point of contact, additional system monitoring services and extra help with service restoration if a problem does occur.

  • Dedicated Care – for customers that demand specialized support and escalation ability
  • Strategic Care – for clients requiring the true dedication of a support team
  • Custom Care – for customers with significant infrastructure who have specific or custom needs

Contact Us

For more information on how Enterprise Customer Care can increase the responsiveness and cost performance of your IT technical support infrastructure download the product information sheet, or contact our sales consultants at 1-888-EH-1STOP or by email.

Enterprise Hosting Solutions

Next Step

To speak with one of our hosting solutions experts, call us now at1-888-EH-1STOP (341-7867)


Resources
Enterprise Customer Care Benefits
  • Named, Single Point of Contact
  • High-touch issue resolution
  • Proactive system audits
  • Additional monitoring
  • More assistance with upgrades and migrations
  • Regular performance updates and analysis