Customer Care

Many providers feel the need to imitate one another when implementing their customer support processes. They believe that routing clients through multiple levels of support before reaching a qualified engineer is the most efficient model. That is the most efficient approach — but efficient only for them!

NTT America Enterprise Hosting takes a different approach. The only efficiency that matters is our customers'. We have built Certified Engineering Centers (CEC) in each of our data centers. Staffed by engineers certified in Windows, Linux, Solaris, and networking, customers have direct access to engineers for technical support needs. This innovative approach eliminates the traditional tiered call center structure for all US, European, and Asia-Pacific customers.

NTT America Enterprise Hosting customers seeking technical support help can reach the CEC by calling 1-888-NTT-CEC-1 (1-888-688-2321) for 24 x 7 certified support or email ehsupport@ntta.com.

Customer can also access convenient online options for support needs including:

• Customer Portal at ehportal.nttamerica.com
• Billing support at ehbilling.nttamerica.com

Lost your user name or password for any of these systems? Contact the CEC at 1-888-NTT-CEC1 (1-888-688-2321) for a new user name or password.

NTT America Enterprise Hosting also offers Enterprise Customer Care for customers who require higher availability or want more customized capabilities.